Privacy Policy

This is the privacy notice of Verwin Plumbing and Heating Ltd and its website verwinplumbing.co.uk. In this document, “we”, “our”, or “us” refer to Verwin Plumbing and Heating Ltd.

We are company number 00917733, registered in England, United Kingdom.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws in the UK.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. You can find detailed information about your rights at the Information Commissioner’s Office (ICO) website:
https://ico.org.uk/your-data-matters/

Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.

Data We Process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Identity Data includes information such as first name, last name, title, date of birth, and other identifiers you may provide.
Contact Data includes billing address, delivery address, email address, telephone numbers, and other contact details.
Technical Data includes IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
Marketing and Communications Data includes your preferences in receiving marketing from us, communication preferences, and engagement data.

We may also process Aggregated Data such as statistical or demographic data for analytical purposes. This is not considered personal data in law as it does not directly or indirectly reveal your identity.

If we combine or connect Aggregated Data with your personal data so that it can identify you, we treat the combined data as personal data, and it will be used in accordance with this privacy notice.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under UK GDPR. These may include:

Consent
Contractual necessity
Compliance with legal obligations
Legitimate interests (provided these are not overridden by your rights)

Information We Process with Your Consent

You may give us your personal data by filling in forms on our website, subscribing to newsletters, or contacting us. By doing so, you consent to our processing of that information for the purposes stated at the time.

We will always seek clear and affirmative consent where required and you may withdraw this consent at any time by contacting us at info@verwin.co.uk.

If you withdraw your consent, we will stop processing your data for those purposes, unless we have another lawful basis to do so.

Information We Process for Legitimate Interests

We may process your data where it is necessary for our legitimate interests (or those of a third party), provided those interests are not overridden by your rights and interests.

Examples include:

Responding to enquiries and requests
Maintaining business records
Developing and improving our services
Monitoring website usage for analytics
Managing legal claims

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request erasure of your personal data
Object to processing
Request restriction of processing
Request transfer of your data (data portability)
Withdraw consent at any time

To exercise any of these rights, please email info@verwin.co.uk.

Cookies

Our website uses cookies and similar technologies.

Cookies help us:

Understand website usage and improve performance
Store your preferences
Enable certain website functionality (e.g., live chat)

When you first visit our website, you will be asked to accept or reject non-essential cookies. You can also change your cookie preferences at any time in your browser settings.

Third-Party Services and Advertising

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy notices of every website you visit.

Security of Your Data

We are committed to keeping your data secure. We use appropriate technical and organisational measures including:

SSL encryption to protect data in transit
Access controls to limit internal access to personal data
Regular reviews of security practices and policies

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal or reporting requirements.

When we no longer need your data, we will delete or anonymise it securely.

Changes to This Privacy Policy

We may update this notice from time to time to reflect changes in law or business practices.

The version in effect will always be the one posted on this website. We recommend reviewing this policy regularly.

Contact

If you have any questions about this privacy notice, or if you wish to exercise your data rights, please contact us at:
info@verwin.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/